Netmarble manages as follows. 

Netmarble  provides this portal for our players to make data subject requests regarding their personal data for our games. 

■ Withdrawal and deletion of game

Netmarble may request your email address and other information related to information about games played to verify your identity and protect against fraudulent requests before disclosing or deleting personal information in your account.
 

[1] How to cancel membership(Email Account)

1. Please refer to the account cancellation policy for each game service.

2. When you cancel your membership, all information created in your account will be deleted, and the canceled account cannot be restored to its previous state.

3. For inquiries regarding account cancellation, please contact the customer service center below.

* Customer center : Game Customer Center > [Select a game] > Account > Account [Linking or Deletion or etc] > below 1:1 inquiry

[2] Withdrawing from the game (including guest mode users)

1. As soon as you leave the game, all personal information and game data related to the game will be deleted and cannot be recovered (however, community (forum, etc.) information is excluded).

2. To withdraw from the game, please contact the customer service center below.

3. If you are unable to cancel your account or delete data by deleting the app, please use the personal information portal below.

*  Privacy Portal here

[3] How to cancel account withdrawal

1. You can directly withdraw your account if you access the game within 30 days from the date of application for withdrawal.

2. If it is deleted after 30 days from the date of withdrawal application, it is difficult to recover the related account and data.

3. If you use the Netmarble launcher, the same withdrawal policy applies.

■ Withdrawal and deletion of third-party platform accounts

[*] How to unlink mobile platform account

1. Netmarble does not collect ID information from platform-linked accounts such as Google, Apple, facebook, twitter, etc.

2. Linkage values ​​received from the platform are encrypted and stored.

3. If you need to check information about your linked platform account, please contact the relevant platform customer center.

4. caution

  4-1. When you cancel your account on the platform, all linked games will be deleted, so please do so carefully.

  4-2. If you use the Netmarble launcher, the same withdrawal policy applies.