Q : I made a purchase but didn&#39;t receive it! 
A : Hello Knight! We&#39;re sorry to hear about your upsetting situation! 
Sometimes, products are not distributed due to a network environment or system error.&nbsp; 
It may be troublesome, but please close the app completely and then start it again. 
Please note that purchased products may take up to 24 hours to distribute. 
If you have still not received your products after 24 hours have passed, please send us an inquiry. 
We will be ready to help you!

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<h3>****關於未成年子女購買商品申請退費程序****</h3> 未成年人應經法定代理人同意始得使用本遊戲或購買遊戲商品。 未經法定代理人同意所購買的遊戲商品，法定代理人得申請退費。 但已使用的遊戲商品，恕無法申請退費。 請依據儲值管道按照下列程序申請退費。 -Apple App Store (iOS)： 必須直接向Apple App Store申請退費。 -Apple之外的其他儲值管道(Google Play(AOS)、netmarble 儲值、Steam等)：可透過netmarble遊戲內客服中心申請退費。