Crashing or Freezing
Q : What are the minimum and recommended requirements?
A :
lowest OS version
iOS: 9.0
Android: 4.4 Kit Kat (API Level 19 or higher)
Minimum Requirements
iOS: iPhone 6S (2GB)
Android: Galaxy S6 (3GB)
Q : The game keeps crashing or freezing!
A : We apologize to our Knights who are having troubles playing the game due to crashes or freezes.
To aid us in assisting you,
Please provide your information on your device and a detailed account of the issue you are having.
PID:
Time: ex) 20-03-05 17:30
Situation:
ex1) The game crashes while you were doing nothing during the battle.
ex2) The game always crashes when you access a specific area of the game.
Device Name: ex) Galaxy J6+
Model Number: ex) SM-A908N
OS: ex) Android 5.1.1
You can send an inquiry through CONTACT SUPPORT below.
Q : The game displays a black screen and freezes after I watch an Ad!
A : Some of our Knights have reported having a black screen or freezing issue after watching an Ad.
We sincerely apologize for Knights who experienced this inconvenience.
We would appreciate it if you could send us some detailed information so we can look into the cause of issue.
PID:
Time: 20-03-05 17:30
Situation: ex) The screen freezes after watching and closing an Ad.
Device Name: ex) Galaxy J6+
Model Number: ex) SM-A908N
OS: ex) Android 5.1.1
If you run into this issue, completely close and restart the app. You will receive your Ad reward when you enter the game.
If this same issue happens again, please send an inquiry to CONTACT SUPPORT below and we will answer ASAP.
We are truly sorry for the inconvenience you have encountered.
We will continue to do our best to provide a great gaming experience!
A :
lowest OS version
iOS: 9.0
Android: 4.4 Kit Kat (API Level 19 or higher)
Minimum Requirements
iOS: iPhone 6S (2GB)
Android: Galaxy S6 (3GB)
Q : The game keeps crashing or freezing!
A : We apologize to our Knights who are having troubles playing the game due to crashes or freezes.
To aid us in assisting you,
Please provide your information on your device and a detailed account of the issue you are having.
PID:
Time: ex) 20-03-05 17:30
Situation:
ex1) The game crashes while you were doing nothing during the battle.
ex2) The game always crashes when you access a specific area of the game.
Device Name: ex) Galaxy J6+
Model Number: ex) SM-A908N
OS: ex) Android 5.1.1
You can send an inquiry through CONTACT SUPPORT below.
Q : The game displays a black screen and freezes after I watch an Ad!
A : Some of our Knights have reported having a black screen or freezing issue after watching an Ad.
We sincerely apologize for Knights who experienced this inconvenience.
We would appreciate it if you could send us some detailed information so we can look into the cause of issue.
PID:
Time: 20-03-05 17:30
Situation: ex) The screen freezes after watching and closing an Ad.
Device Name: ex) Galaxy J6+
Model Number: ex) SM-A908N
OS: ex) Android 5.1.1
If you run into this issue, completely close and restart the app. You will receive your Ad reward when you enter the game.
If this same issue happens again, please send an inquiry to CONTACT SUPPORT below and we will answer ASAP.
We are truly sorry for the inconvenience you have encountered.
We will continue to do our best to provide a great gaming experience!
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