<div><span style="color:#000000;"><span style="font-family:helvetica;"><span style="font-size:10pt;">If you have lost your account without linking it to Google, Apple, Facebook, or an e-mail,<br />
please&nbsp;contact Customer Support for&nbsp;</span></span></span><span style="font-size:10pt;"><span style="color:#000000;"><span style="font-family:helvetica;">1-time</span></span></span><span style="color:#000000;"><span style="font-family:helvetica;"><span style="font-size:10pt;"> account recovery.</span></span></span><br />
&nbsp;</div>

<div><span style="color:#000000;"><span style="font-family:helvetica;"><span style="font-size:10pt;">[Settings &gt; Info &gt; Support &gt; Select Category &gt; <a href="https://help.netmarble.com/login">Contact Customer Support</a>]</span></span></span><br />
<a href="https://help.netmarble.com/login"><img alt="" src="https://sgimage.netmarble.com/marbleone/20220830/2xml1661846915386.JPG" style="width: 740px; height: 160px;" /></a><br />
&nbsp;</div>

<div><span style="color:#000000;"><span style="font-family:helvetica;"><span style="font-size:10pt;">The following information is required for an account recovery;</span></span></span></div>

<div><span style="color:#000000;"><span style="font-family:helvetica;"><span style="font-size:10pt;">1. Code Name of the account that requires recovery</span></span></span></div>

<div><span style="color:#000000;"><span style="font-family:helvetica;"><span style="font-size:10pt;">2. Code Name of the account that is currently&nbsp;loaded on your device</span></span></span></div>

<div><span style="color:#000000;"><span style="font-family:helvetica;"><span style="font-size:10pt;">3. A purchase receipt from either Google Play Store or Apple App Store from the MARVEL Future Fight account that requires recovery</span></span></span></div>

<div>&nbsp;</div>


> I have lost my account because it is not linked to Google, Apple, Facebook or an e-mail.

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<h3>****關於未成年子女購買商品申請退費程序****</h3><br/><br/>未成年人應經法定代理人同意始得使用本遊戲或購買遊戲商品。<br/><br/>未經法定代理人同意所購買的遊戲商品，法定代理人得申請退費。<br/><br/>但已使用的遊戲商品，恕無法申請退費。<br/><br/>請依據儲值管道按照下列程序申請退費。<br/><br/>-Apple App Store (iOS)： 必須直接向Apple App Store申請退費。<br/><br/>-Apple之外的其他儲值管道(Google Play(AOS)、netmarble 儲值、Steam等)：可透過netmarble遊戲內客服中心申請退費。