<div><span style="color:#000000;">For purchases made through the Google Play Store, kindly contact us for further assistance.&nbsp;</span></div>

<div>&nbsp;</div>

<div><span style="color:#000000;">Before you send in a ticket, please make sure you have all of the following information.</span></div>

<div>&nbsp;</div>

<div><span style="color:#000000;">After we receive your ticket, we will work to address it ASAP.</span></div>

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<div><span style="color:#000000;">■ Support Ticket [Android]</span></div>

<div><span style="color:#000000;">1. Nickname :&nbsp;</span></div>

<div><span style="color:#000000;">2. User ID :</span></div>

<div><span style="color:#000000;">(You can find these by tapping on Menu at the top right of the Game Lobby screen (gear icon) and then tapping on the &#39;Profile&#39; button)</span></div>

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<div><span style="color:#000000;"><img alt="" src="https://sgimage.netmarble.com/marbleone/20200401/di831585730416919.png" style="width: 500px; height: 250px;" /></span></div>

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<div><span style="color:#000000;">3. Purchase date and time:</span></div>

<div><span style="color:#000000;">4. Purchased item name / Amount:</span></div>

<div><span style="color:#000000;">5. Google - Play Store email: [Login to Play Store &rarr; Menu &rarr; bottom left of the screen]</span></div>

<div><span style="color:#000000;">6. Support Request: (ex. Cancelling a purchase)</span></div>

<div>&nbsp;</div>

<div><span style="color:#ff0000;">*It can be difficult to assist you if the above information isn&#39;t provided, so make sure you have all of the information when you send the ticket in.</span></div>


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<h3>****關於未成年子女購買商品申請退費程序****</h3><br/><br/>未成年人應經法定代理人同意始得使用本遊戲或購買遊戲商品。<br/><br/>未經法定代理人同意所購買的遊戲商品，法定代理人得申請退費。<br/><br/>但已使用的遊戲商品，恕無法申請退費。<br/><br/>請依據儲值管道按照下列程序申請退費。<br/><br/>-Apple App Store (iOS)： 必須直接向Apple App Store申請退費。<br/><br/>-Apple之外的其他儲值管道(Google Play(AOS)、netmarble 儲值、Steam等)：可透過netmarble遊戲內客服中心申請退費。